Refund Policy

Last updated:

1. Overview

At Flixeronthexrova, we want you to be satisfied with your purchase of Cardelgesta. This Refund Policy outlines the terms and conditions for returns, refunds, and exchanges.

By making a purchase on our website, you agree to this Refund Policy. Please read it carefully before completing your order.

2. Return Eligibility

2.1 Eligible Returns

You may return products under the following conditions:

  • The return request is made within 30 days of delivery
  • Products are unopened and in original packaging
  • Products are in resalable condition
  • You have proof of purchase (order confirmation or receipt)

2.2 Non-Returnable Items

The following items cannot be returned:

  • Opened or used products (for health and safety reasons)
  • Products damaged due to misuse or improper storage
  • Products purchased more than 30 days ago
  • Products without proof of purchase

3. Return Process

3.1 Initiating a Return

To initiate a return, please follow these steps:

  1. Contact our customer service at service@flixeronthexrova.world within 30 days of receiving your order
  2. Provide your order number and reason for return
  3. Wait for return authorization and shipping instructions
  4. Pack the product securely in its original packaging
  5. Ship the product to the address provided

3.2 Return Shipping

Return shipping costs are the responsibility of the customer unless:

  • The product was damaged during shipping
  • You received the wrong product
  • The product is defective

We recommend using a trackable shipping service and keeping your shipping receipt as proof of return.

4. Refund Process

4.1 Refund Timeline

Once we receive and inspect your returned product, we will process your refund:

  • Inspection: 3-5 business days after receiving the return
  • Refund processing: 5-7 business days after inspection approval
  • Bank processing: Additional 5-10 business days depending on your payment provider

4.2 Refund Method

Refunds will be issued to the original payment method used for the purchase. If the original payment method is unavailable, we will contact you to arrange an alternative.

4.3 Refund Amount

Approved refunds will include:

  • Full product price for eligible returns
  • Original shipping costs only if the return is due to our error

The following may be deducted from refunds:

  • Return shipping costs (if applicable)
  • Restocking fees (if product packaging is damaged)

5. Damaged or Defective Products

5.1 Reporting Damage

If you receive a damaged or defective product, please contact us within 48 hours of delivery with:

  • Your order number
  • Description of the damage or defect
  • Photos of the damaged product and packaging

5.2 Resolution Options

For damaged or defective products, we will offer:

  • Full replacement at no additional cost
  • Full refund including any shipping costs

6. Wrong Product Received

If you receive the wrong product, contact us immediately. We will:

  • Arrange for the return of the incorrect item at our expense
  • Ship the correct product to you at no additional cost
  • Offer a full refund if the correct product is unavailable

7. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please:

  1. Return the original product following our return process
  2. Place a new order for the desired product

8. Cancellations

8.1 Order Cancellation

You may cancel your order within 24 hours of placing it for a full refund, provided the order has not yet been shipped. Contact us at service@flixeronthexrova.world to request cancellation.

8.2 After Shipping

Once an order has been shipped, it cannot be cancelled. You may refuse delivery or return the product following our return process.

9. Consumer Rights

This Refund Policy does not affect your statutory rights under applicable consumer protection laws, including:

  • The Consumer Guarantees Act 1993 (New Zealand)
  • The Fair Trading Act 1986 (New Zealand)

Nothing in this policy is intended to exclude, restrict, or modify any right or remedy you may have under New Zealand consumer law where it applies. In particular, if goods are faulty or not of acceptable quality, you may be entitled to a repair, replacement, or refund under the Consumer Guarantees Act 1993.

10. Exceptions

We reserve the right to refuse returns or refunds if:

  • The return does not comply with this policy
  • We suspect fraudulent activity
  • The product has been tampered with
  • The return is outside the specified timeframe

11. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be effective immediately upon posting on our website. The date at the top of this policy indicates when it was last updated.

12. Contact Us

For questions about returns, refunds, or this policy, please contact us:

  • Email: service@flixeronthexrova.world
  • Address: 172 Tay Street, Invercargill 9810, New Zealand

Our customer service team is available to assist you Monday through Friday, 9:00 AM to 5:00 PM NZST.